Privacy Policy

1.1 Information You Provide Directly: When you register a player account with 0kada, we collect personal information you voluntarily submit. This includes your full legal name, date of birth, residential address, email address, mobile phone number, and login credentials (username and password). During the Know Your Customer (KYC) verification process, you will also provide copies of government-issued identification documents such as a Philippine passport, driver's license, or UMID card, as well as proof of address documentation such as a utility bill or bank statement.

1.2 Financial Information: When you make a deposit or request a withdrawal, 0kada collects financial information necessary to process your transaction. This may include your GCash mobile number, PayMaya account details, bank account numbers (for BPI, BDO, Metrobank, or UnionBank transfers), and transaction reference numbers. We do not store complete payment credentials beyond what is strictly necessary to process your transactions and comply with anti-money laundering (AML) obligations.

1.3 Information Collected Automatically: When you access 0kada, our systems automatically collect certain technical information about your device and browsing activity. This includes your IP address, device type and operating system, browser type and version, referring website addresses, pages viewed and time spent on each page, game sessions and betting history, login timestamps, and clickstream data. This information helps us deliver a stable and personalized gaming experience and enables us to detect and prevent fraudulent activity.

1.4 Communications Data: When you contact 0kada customer support via live chat or email, we retain records of those communications. This includes the content of your messages, timestamps, and any documentation you submit in support of your inquiry. These records help us resolve disputes, train support staff, and improve service quality.

1.5 Information From Third Parties: We may receive information about you from third-party identity verification providers, payment processors, fraud prevention services, and public databases. This information is used to supplement our own records for the purpose of verifying your identity, preventing fraud, and meeting our legal compliance obligations.

0kada processes your personal information for the following lawful purposes:

• Account Management: To create, verify, maintain, and administer your player account, including authentication when you complete the 0kada login process from any device.
• Service Delivery: To provide access to our full range of gaming services, including casino games, sports betting, bonuses, promotions, and related features.
• Payment Processing: To process deposits and withdrawals through your chosen payment method, including GCash, PayMaya, and bank transfers.
• Identity Verification: To comply with KYC and AML obligations under Philippine law, including verifying that you are at least 21 years of age and legally permitted to engage in online gambling.
• Security and Fraud Prevention: To detect, investigate, and prevent unauthorized access, fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited activities.
• Legal Compliance: To meet our obligations under the Philippine Data Privacy Act of 2012, relevant PAGCOR regulations, and other applicable laws and regulations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels.
• Platform Improvement: To analyze usage patterns, conduct internal research, and develop improvements to the 0kada platform and gaming experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences and applicable laws.

Where we rely on your consent to process personal data, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing conducted before your withdrawal.

3.1 No Sale of Personal Data: 0kada does not sell, rent, lease, or otherwise commercially transfer your personal information to unaffiliated third parties. Your data is not a commodity at 0kada.

3.2 Authorized Service Providers: We share personal information with carefully selected third-party service providers who assist in the operation of our platform. These include payment processors (GCash, PayMaya, banking institutions), KYC and identity verification providers, cloud infrastructure and hosting providers, cybersecurity and fraud detection firms, and customer support software vendors. All such providers are contractually bound to process your data only as directed by 0kada and in accordance with applicable data protection laws.

3.3 Regulatory and Law Enforcement Disclosure: 0kada may disclose your personal information to government authorities, regulatory agencies, or law enforcement bodies when required to do so by law, legal process, court order, or regulatory directive. This includes cooperation with Philippine authorities responsible for gambling regulation, financial crimes investigation, and tax compliance.

3.4 Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or substantially all of 0kada's assets, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer and any material change to this Privacy Policy through prominent notice on our platform or by direct communication.

4.1 What Are Cookies: Cookies are small text files stored on your device when you visit the 0kada website. They allow us to recognize your device on return visits and provide a more consistent, personalized experience. We also use similar tracking technologies including web beacons, pixel tags, and local storage objects.

4.2 Types of Cookies We Use:

• Strictly Necessary Cookies: Essential to the operation of the 0kada platform. These enable core functions such as authentication after the 0kada login process, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymized information about how visitors use our platform, such as which pages are visited most frequently and whether users encounter error messages. This data helps us improve platform performance.
• Functionality Cookies: Remember your preferences such as language settings, display preferences, and game history to provide a more personalized experience.
• Analytics Cookies: Enable us to measure and analyze the use of our platform through aggregated, anonymized data. These help us understand player behavior and optimize our gaming experience.

4.3 Managing Cookies: Most web browsers allow you to control cookies through their settings. Disabling cookies may affect your ability to use certain features of the 0kada platform, including staying logged in between sessions. For detailed instructions on managing cookies, consult the help documentation for your specific browser.

5.1 Technical Safeguards: 0kada implements industry-standard technical security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest, multi-factor authentication options for account access, firewalls and intrusion detection systems, and regular independent security audits and penetration testing.

5.2 Organizational Safeguards: Access to personal data within 0kada is restricted on a strict need-to-know basis. Employees who handle personal information receive regular training on data protection obligations and are bound by confidentiality agreements. We maintain documented information security policies and incident response procedures.

5.3 Data Breach Response: In the event of a data breach that poses a risk to your rights or freedoms, 0kada will notify affected players and the National Privacy Commission of the Philippines within 72 hours of becoming aware of the breach, in accordance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

5.4 Player Responsibility: While 0kada takes extensive measures to protect your data, you also play a role in keeping your account secure. You are responsible for maintaining the confidentiality of your 0kada login credentials and for immediately reporting any suspected unauthorized access to your account to our customer support team.

0kada retains your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following general retention principles apply:

• Active Account Data: Personal information associated with your active 0kada account is retained for the duration of the account relationship.
• Closed Account Data: Upon account closure, we retain your personal information for a minimum of five (5) years to comply with AML regulations, tax reporting obligations, and to address any disputes or legal claims that may arise.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for at least ten (10) years in accordance with Philippine financial regulations.
• KYC Documentation: Identity verification documents are retained for a minimum of five (5) years after the end of the account relationship.
• Marketing Data: If you withdraw consent for marketing communications, your marketing preferences are updated immediately and retained to record your opt-out status.

When your personal information is no longer required for the purpose for which it was collected and is not subject to a legally mandated retention period, 0kada will securely delete or anonymize it in accordance with our data disposal procedures.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by 0kada:

0kada will process all data subject requests within fifteen (15) business days of receipt. We may request proof of identity before processing your request to protect against unauthorized access. If you are dissatisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

0kada's services are strictly intended for individuals aged 21 years and older, as required by Philippine gambling laws. We do not knowingly collect personal information from anyone below the age of 21. The registration process requires you to confirm your date of birth and submit government-issued identification verifying that you meet this age requirement.

If 0kada becomes aware that it has inadvertently collected personal information from a person under the age of 21, we will take immediate steps to delete that information from our records and close the associated account. If you believe that a minor has registered an account with 0kada, please notify us immediately through our customer support channels so that appropriate action can be taken.

0kada reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will post the revised Policy on this page with an updated "Last Updated" date and, where practicable, notify registered players via email or a prominent notice on the 0kada platform.

Your continued use of 0kada's Services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how 0kada protects your personal information.

10.1 Data Protection Officer: 0kada has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have questions, concerns, or requests relating to the processing of your personal information, you may contact the 0kada Data Protection Officer via the email address listed in the footer of this page.

10.2 General Customer Support: For general privacy-related questions that do not require a formal data subject request, our 24/7 customer support team is available via live chat on the 0kada platform. Support agents can address common privacy questions and escalate formal data subject requests to the appropriate team.

10.3 Complaints to Regulatory Authority: If you believe that 0kada has processed your personal information in violation of applicable data protection law, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph. We encourage you to contact 0kada directly first so that we have the opportunity to address your concern before you escalate to the NPC.

10.4 Response Commitment: 0kada is committed to responding to all privacy inquiries and formal data subject requests promptly. Routine inquiries will be addressed within 5 business days. Formal data subject access, correction, deletion, and portability requests will be processed within 15 business days of identity verification. Complex requests requiring extended review may take up to 30 days, in which case we will notify you of the delay and the expected completion date.